Shipping & Delivery Policy
This Shipping & Delivery Policy is published in accordance with the applicable provisions of the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020. This document is to be read in conjunction with the Terms & Conditions and other policies of the website [www.kantaking.com] (“Platform”), owned and operated by M/s Kanta King, having its principal office in New Delhi, India.
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1. Order Processing and Dispatch
All orders placed on the Platform are subject to successful receipt of payment and order confirmation. Upon confirmation, orders are processed and dispatched within a reasonable time frame, typically within 2–3 working days.
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2. Estimated Delivery Timeline
The estimated delivery timeline for orders is 7–8 working days from the date of successful payment confirmation and order processing. This timeline may vary depending on the delivery location, courier partner availability, or external circumstances such as public holidays or force majeure events.
Please note that weekends, public holidays, and unexpected disruptions may impact the shipping timeline. However, we will make best efforts to inform you of any delays.
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3. Shipping Coverage
We currently offer shipping services within India only. For any international shipping enquiries or bulk exports, customers are encouraged to write to us at info@KantaKing.com to explore feasibility on a case-by-case basis.
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4. Shipping Partners
We have partnered with reputed and reliable logistics and courier providers to ensure safe and timely delivery of your orders. Tracking details will be shared with customers upon dispatch via email or SMS, as per the contact information provided at the time of placing the order.
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5. Shipping Charges
Shipping charges, if applicable, will be clearly mentioned at the time of checkout before you confirm your order. Any promotional offers for free or discounted shipping will also be transparently displayed.
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6. Non-Delivery or Delay
In the event of non-serviceable locations, incorrect/incomplete shipping address, or inability of the courier partner to contact the customer, the shipment may be returned to the origin. In such cases, we will contact you for re-shipment or cancellation, and additional charges (if any) may be levied for re-delivery.
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Kanta King shall not be held liable for delays or failure in delivery caused by events beyond its control, including but not limited to natural calamities, strikes, lockdowns, disruptions in transport networks, or any other force majeure events.
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7. Inspection and Acceptance
Upon delivery, we encourage you to inspect the package and notify us immediately of any tampering, damage, or mismatch. In case of disputes, please refer to our Cancellation & Return Policy.
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8. Contact and Escalation
For queries related to shipping, delivery status, or tracking, please reach out to our support team at:
📧 Email: info@KantaKing.com
📞 Phone: +91 9560915555
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In case your concern is not satisfactorily addressed, you may escalate the matter to our Grievance Officer as per the details provided in our Terms & Conditions.